I have found many people asking the question of how to contact Snapchat customer streak support on many forums and quora but still, no one has given the right solution for this. More importantly, Snapchat does not provide any support email address or contact number to contact them online or directly. 

In this article, we will tell you the simplest and most straightforward solution to contact the Snapchat support team.

How To Contact Snapchat Support

You can contact the Snapchat customer service team by reaching out through the official Snapchat support website or your android or ios Snapchat app or simply tweet your problem on Twitter by tagging the Snapchat support Twitter handle. The Snapchat support form will cover most of all issues such as I can’t access my account, My Snapchat isn’t working, my Snapchat account hacked, My Snapstreaks have disappeared, Snapchat user facing errors when adding friends, Snapchat not opening, Snap failed to Send, Snapchat streak support, I have a Filters or Lenses question, support Snapchat delete account, and more. 

Follow the below steps and register your issue or feedback about Snapchat in the mobile App.

  1. Open the Snapchat app on your iOS or Android device and sign in to your account. You can also register your issue on the support page without login Snapchat profile
  2. Tap your profile/Bitmoji icon in the top left corner.
  3. Tap the gear/setting icon in the top right corner.
  4. Scroll down to the More Information section and tap Support.
  5. Tap the support section and click the I Need Help option.
  6. Now tap the Contact Us button.
  7. Select the relevant category which shows on the screen. 
Snapchat Support
  1. Based on the category that you choose, Snapchat might provide you with a secondary list of issues so you can get more specific.
  2. It lists out all the major Snapchat troubleshooting issues that users faced. 
  3. If you have not found the exact troubleshooting tips for your problem, select the search bar “Need help with something else?” and Tap yes to continue.
  4. Now, it will show the support form and enter your Snapchat username, phone number, email address, and device details, and provide additional information describing your issue in detail with a screenshot attachment. 
  5. Tap the SEND button when you’re done.

Snapchat Support Online

If you do not prefer to follow the above steps through the Snapchat app, you can do it instead in a web browser by entering this URL support.snapchat.com/i-need-help.

Contact Snapchat Support on Twitter

If you’re a Twitter user, go and follow the Snapchat support Twitter handle. Snapchat has a support account on Twitter that is constantly monitoring and answering relevant questions to their users @mentions from Snapchat users. 

All you have to do is send a tweet by mentioning a Snapchat support profile or private message to @snapchatsupport and you could get a faster reply from their customer service executive. The Snapchat streak support representative might ask you for additional information about your Snapchat issues, offer a suggested solution, or confirm that your message has been passed on to the Snapchat relevant team.

How long does it take for Snapchat support to respond?

Snapchat does not specify any time duration for when you can expect to reply from customer service after submitting your entry form. There’s also no guarantee that you absolutely will hear back, so, unfortunately, all you can do is sit tight and wait it out.

Does Snapchat Have a Customer Service Phone number?

Absolutely No. Snapchat doesn’t have any customer service phone line or toll-free 1800 number to their users to connect them.

How To Email Snapchat Support?

No. Snapchat support doesn’t offer any official email id to contact them regarding your Snapchat errors and solutions.

On the web, many third-party individuals and websites offer Snapchat support by phone calls or email conversation but mostly they are scammers and ask you to pay to resolve your errors and issues in Snapchat. So don’t fall for such types of scams.

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Snapchat is an online messaging social media platform wherein users convey messages mainly through snaps such as photos or video clips that disappears within 24 hours. It’s one of the top social media platforms and a widely used mobile app by young users. It allows users to send a text to their friends and also can be used as a face filter camera app with many fun filters and AR lenses. 

Being any software, bugs and issues can always creep into the app, no matter how hard the developers work on the stability of the app. It’s not only for Snapchat. Many times people get issue alerts such as, “Unfortunately Snapchat has stopped”, Snapchat App won’t open, Snapchat failed to send, Snapchat not refreshing, Snapchat no longer plays this video, etc. 

Is Snapchat down today

If Snapchat is down, it can be tricky to identify whether it’s down only for you or everybody. If it’s just you, it’s because of your mobile internet connection, app storage issue, or even a lower version of the app. 

There are two trusted ways you can check to confirm Snapchat is actually down for everybody and not just you.

In this article, we listed some of the best possible solutions to troubleshoot and fix Snapchat won’t open on the 2021 issue.

If the app is stuck on while installing or updating, try to check your internet connection or reboot your device. If that method does not work, try deleting the Snapchat app through your iOS settings and reinstalling it again. 

Go to Settings > General > Storage & iCloud Usage > Manage Storage > Snapchat > Delete App

If the Snapchat app is not disappeared from your iPhone, first try searching for it in the App Store to confirm it’s actually on your device. If it says that it’s already downloaded but won’t open when you tap Open, Snapchat recommends connecting your device to your computer and syncing the app with your iTunes account.

If you’re using Snapchat on an android device and your Snapchat app won’t open, downloading issue, or keep on crashing means, try checking your internet connection or rebooting your device. If it does not work, you can also fix a stuck app installation/update by clearing the data from your Android settings and reinstalling it again.

When snaps take longer than usual time to send or fail to send, you might be dealing with a poor Wi-Fi or mobile data connection. The same applies when you tap to load a received snap and won’t open there. 

The best way to fix Snapchat won’t work issue is to find a stronger connection by switching mobile data connection networks and boosting your Wi-Fi signal. 

Like all other internet messaging apps, Snapchat also utilizes backend servers to send messages and snaps. To fix the server-side account issues, you need to sign out of the Snapchat profile and then log in again. This will hopefully reset any server-side account issues attached to your account.

Every single Snapchat user on average sends and receives a minimum of 100 messages in a day. All this leads to creating temporary cache data that gets stored on the smartphone itself, within the app storage space.


This overloaded cached data somehow delays the app’s open time and proper functioning of the Snapchat app. So it is advisable to clear cached data at regular intervals. To clear Snapchat cache data, just go to Settings -> Apps -> Snapchat, and clear the cache data button.

Solution 3: Make Sure the App is Up to Date

Every application fixes the bugs and releases a new version of updated apps frequently. Bugs in the app can cause some problems, slow down the process, can’t open, and crash issues for some users. Such bugs are quickly resolved by the developers and are open to use. So you have to use an updated version of Snapchat for a better experience. 

Solution 4: Not Using the Beta Version of Snapchat

Nowadays, Google has opened for all users to participate in the beta testing of the next version update of apps. Developers will give the beta software to those who are interested to test out the beta version of the software to point out bugs. Beta software is usually always buggy and can cause problems with your mobile device. 


To check if you are running a stable version or beta version of Snapchat, just go to the Play Store on your Android smartphone. Click the 3 dashes on the top left corner and select My Apps & Games.

Solution 5: Reinstall the Snapchat app 

If nothing works for you, then uninstall and reinstall the app. Just uninstall the app and then reinstall the app from the play store or app store. And this should definitely solve your Snapchat issues for sure. 

When will Snapchat Be Fixed?

Usually, Snapchat resolved their server-side (Snapchat down) or technical issues within a day. If you are still facing any issues or not open a Snapchat account, contact Snapchat help on the app or mention their official account and tweet your issue. They immediately respond to your query and try to fix your issue.

I hope this list of troubleshooting methods will help you in fixing Snapchat not opening iPhone and android smartphones.

Also, Read

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